PRIVACY POLICY & TERMS

Business Name: Sirnist LLC
Legal Structure: Limited Liability Company
Service Type: Professional Automotive Detailing Services
Effective Date: September 26, 2025
Last Updated: September 26, 2025

Sirnist LLC ("Company," "we," "us," or "our") operates as a limited liability company providing professional automotive detailing services. All services are provided subject to the terms, conditions, limitations, and disclaimers contained herein. By accessing our website, booking our services, or engaging with our company in any capacity, you agree to be legally bound by these terms.

By using our website, booking our services, providing your personal information, or engaging with Sirnist LLC in any manner, you expressly acknowledge and agree that:

• You have read this entire Privacy Policy and Terms of Service in its entirety
• You understand and accept all liability limitations and disclaimers
• You agree to be legally bound by all terms and conditions
• You are at least 18 years old or have parental/guardian consent
• You have the legal capacity to enter into this binding agreement
• You accept all risks associated with our services
• You waive certain legal rights as outlined in this agreement

Information We Collect

• Personal Information: Name, email address, phone number, physical address
• Vehicle Information: Make, model, year, license plate, condition details
• Service Information: Booking details, service history, preferences, special requests
• Payment Information: Billing address, payment method details (processed securely)
• Communication Records: Messages, emails, phone calls, chat logs
• Technical Data: IP address, browser type, device information, cookies, usage analytics
• Location Data: Service address, GPS coordinates (if applicable)
• Photos/Videos: Before/after images of your vehicle for quality documentation

How We Use Your Information

• Provide and improve our automotive detailing services
• Process payments and manage billing
• Schedule appointments and send service reminders
• Communicate about services, promotions, and updates
• Maintain service quality and training purposes
• Comply with legal obligations and protect our business interests
• Marketing and promotional activities (with your consent)

Data Sharing & Third Parties

We may share your information with:

• Service providers and contractors who assist in delivering our services
• Payment processors for transaction processing
• Insurance companies in case of claims or incidents
• Legal authorities when required by law or to protect our rights
• Business partners for joint marketing efforts (with your consent)
• Successors in the event of business transfer or acquisition

Data Retention & Security

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable security measures but cannot guarantee absolute security. You acknowledge that data transmission over the internet is never 100% secure.

Sirnist LLC provides professional automotive detailing services including but not limited to exterior washing, interior cleaning, waxing, polishing, ceramic coating application, and related automotive care services. All service descriptions are approximate and may vary based on vehicle condition, weather, and other factors.

Service Limitations & Disclaimers

Customer Responsibilities

• Disclose any previous damage, modifications, or special treatments to your vehicle
• Remove all personal items from your vehicle before service
• Ensure vehicle is accessible and parked safely
• Provide accurate contact information and service address
• Be present or arrange for authorized representative during service
• Inspect your vehicle immediately after service completion
• Report any concerns within 24 hours of service completion

Pre-Service Obligations

• Vehicle Inspection: Thoroughly inspect your vehicle and document any existing damage before our arrival
• Disclosure Requirements: Inform us of any previous accident damage, paint work, ceramic coatings, or special treatments
• Personal Item Removal: Remove all personal belongings, valuables, and loose items from your vehicle
• Access Preparation: Ensure clear access to your vehicle and adequate workspace
• Utility Access: Provide access to water and electricity if required for mobile services
• Authorization: Ensure authorized personnel are present to approve services and sign documentation

During Service

• Maintain clear communication with our service technicians
• Report any concerns immediately as they arise
• Allow reasonable time for service completion
• Respect safety protocols and maintain appropriate distance from work area
• Provide additional information if requested about vehicle history or condition

Post-Service Obligations

• Immediate Inspection: Inspect your vehicle thoroughly upon service completion
• Prompt Reporting: Report any concerns within 24 hours of service completion
• Documentation: Take photos of any claimed issues for proper evaluation
• Payment: Submit payment promptly according to agreed terms
• Maintenance: Follow any care instructions provided for optimal results

Damage Assessment Process

1. Immediate notification required within 24 hours of discovery
2. Photographic documentation of claimed damage
3. Independent professional assessment if necessary
4. Comparison with pre-service vehicle condition
5. Determination of cause and liability by qualified professionals
6. Resolution according to insurance policy terms and applicable law

Excluded Property

The following items are specifically excluded from any coverage:

• Cash, jewelry, precious metals, or valuable collectibles
• Electronic devices, smartphones, tablets, or computers
• Important documents, credit cards, or identification
• Aftermarket modifications not disclosed prior to service
• Items with sentimental value regardless of monetary worth
• Business equipment or commercial property

Weather-Related Limitations

Automotive detailing services are highly dependent on weather conditions. Sirnist LLC reserves the right to postpone, reschedule, or modify services based on weather conditions that may affect service quality or safety.

Environmental Factors

• Location Limitations: Some locations may not be suitable for certain services
• Utility Requirements: Adequate water pressure and electrical supply needed
• Surface Conditions: Uneven or unsuitable surfaces may limit service options
• Contamination: Environmental pollutants may affect service results
• Seasonal Variations: Service availability and quality may vary by season

Payment Requirements

• Payment Due: Payment is due upon completion of services unless other arrangements are made
• Accepted Methods: Cash, credit cards, debit cards, and approved electronic payments
• Authorization: By booking services, you authorize payment for the agreed amount
• Additional Services: Any additional services requested during appointment require separate authorization
• Cancellation Fees: Cancellations within 24 hours may incur fees
• No-Show Policy: No-show appointments may be charged full service amount

Refund Policy

No Refund Situations

• Customer dissatisfaction with service results
• Weather-related delays or cancellations
• Pre-existing vehicle conditions affecting results
• Customer scheduling conflicts or cancellations
• Inability to remove certain stains or damage
• Services completed according to industry standards

Company Intellectual Property

All content on our website, marketing materials, service methods, trade secrets, and business processes are the exclusive property of Sirnist LLC and are protected by copyright, trademark, and other intellectual property laws.

Usage Rights & Restrictions

• Limited License: You are granted a limited, non-exclusive license to use our website for personal use only
• Prohibited Uses: Commercial use, reproduction, distribution, or modification without written permission
• Service Photos: We may take photos of your vehicle before/after service for quality control and marketing
• Marketing Rights: We reserve the right to use service photos and testimonials for promotional purposes
• Privacy Consideration: Personal information and license plates will be obscured in marketing materials

Customer Content

By providing reviews, testimonials, photos, or other content to Sirnist LLC, you grant us a perpetual, worldwide, royalty-free license to use, modify, and display such content for business purposes. You represent that you have all necessary rights to provide such content.

Arbitration Process

• Forum: Arbitration shall be conducted by the American Arbitration Association (AAA)
• Rules: Governed by AAA Consumer Arbitration Rules
• Location: Arbitration will be held in the state where services were provided
• Arbitrator: Single arbitrator selected according to AAA rules
• Costs: Each party bears their own attorney fees and costs
• Confidentiality: Arbitration proceedings shall remain confidential

Class Action Waiver

Applicable Law

This agreement and all disputes arising from or relating to our services shall be governed by and construed in accordance with the laws of the state where Sirnist LLC is legally registered, without regard to conflict of law principles.

Jurisdiction & Venue

• Any legal proceedings not subject to arbitration shall be brought exclusively in state or federal courts located in our registered state
• You consent to personal jurisdiction in such courts
• You waive any objection to venue in such courts
• You agree that service of process may be made by certified mail

Statute of Limitations

Any claim or cause of action arising from or related to our services must be filed within one (1) year after the claim or cause of action arose, regardless of any statute of limitations that might otherwise apply.

Severability

If any provision of this agreement is found to be unenforceable or invalid by a court of competent jurisdiction, such provision shall be limited or eliminated to the minimum extent necessary so that this agreement shall otherwise remain in full force and effect and enforceable.

Entire Agreement

This Privacy Policy and Terms of Service constitute the entire agreement between you and Sirnist LLC regarding our services and supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, whether written or oral.

No Waiver

Our failure to exercise or enforce any right or provision of this agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of Sirnist LLC.

Right to Modify

Sirnist LLC reserves the right to modify, update, or change these terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new terms.

Notification Methods

• Updated terms will be posted on our website with revision date
• Email notification may be sent to registered customers
• Notice may be provided through our booking system
• Social media announcements for significant changes

Your Responsibility

It is your responsibility to review these terms periodically. If you do not agree to any changes, you must immediately discontinue use of our services. Continued use constitutes acceptance of all modifications.